Family Members Share Their Personal Experience With Ascend Hospice
Ascend Hospice cherishes the personal and appreciative hospice stories from families and friends who have lost a loved one to a terminal illness. We deeply understand how hard it is to make the decision to use end-of-life care and thank the families below who felt it was important to share their individual journeys.
To Everyone at Ascend,
What can I say to each and everyone that helped to care for Russ. He was a special man and my best friend for over 64 years. Your group was very special and I will never forget you. I would tell anyone your group is the best, very caring and kind to their patients.
To the Ascend Hospice Management and Staff,
Please accept this heartfelt thank you for all the expertise, caring and professional support provided during the 2 months prior to my mother’s passing. We were so pleased that she died peacefully at home, made possible by all of you.
Thank you for sharing your gift of music with Dad during his final days and today honoring him. We cannot thank you enough for your sympathy and caring. We have all been blessed in knowing you as you share you gift with us.
Thank you for all the care that you gave my dad. The family had such relief to know that when we couldn’t be there with my dad that Ascend Hospice was.
Also Ascend Hospice treated other family members with care, like when my mom wasn’t understanding or handling what was happening to my dad. Ascend still continued to be there for my mother by giving her support by talking to her while at the care one facility. You have been so helpful.
Thank you for all your kindness, compassion and professionalism toward my whole family
From one of our nurses in New Jersey, during a meeting it was made known to Ascend, that the daughter of our patient (who was declining) never wanted to leave her Mother’s side. This daughter was afraid that her Mom was going to die alone if she left.
That night, I reached out to the team, to see who would volunteer with me to sit vigil during the night hours. With that being said, the offers came in pretty much as soon as I hit Send on the email!
10 pm that night I emailed the facility with a schedule we came up with to help out.
Our patient did pass Friday morning, but NOT alone.
Our hospice aide identified that our patient was near the end.
I wanted to thank you for the care that you provide to my dad. It was so comforting to know that you were there for not only dad but mom and I as well. We appreciate your efforts in his care as well as helping mom and I through those difficult times. Thanks again.
To Everyone at Ascend. Thank you for the card. I really want to express my gratitude to everyone who I met. For your support and comfort and for keeping me informed and “smiling” during a stressful time.
What a nice, warm, and understanding card I just received. Thank you for your kind words.I have wondered if I can make it without Bertie at my side but with God and people like you on my side, how can I not? God bless you.
I just wanted to thank you for your support and encouragement during daddy’s illness and since his passing. I appreciate your calls and helping me through this very difficult time. Thank you.
To the Amazing Staff at Ascend Hospice,
Thank you so much for all you did for care for our mom during the last months of her life. Your emotional support was phenomenal and you were always there for us anytime of the day or night. We appreciate all you did for us and for our mom.
Thank you for the support and comfort your team provided. I appreciate having your staff with me during the difficult time in my life with my mother. They are the BEST I seen in sorrow times. They are very professional of their work.
Thank you for everyone who helped my lovely husband in his fast few weeks.
You’re the best.
Just a note of thanks and appreciation for the care and concern you showed for my mom (and our family) while she was at Bridgeway Care Center. I wish you could have known my mom when she was well. She would have been so grateful fro all you did for her.
Thank you for your love and care you gave my mom during these past few months. It was very comforting to know what you and the nurses were at mom’s facility watching over her. Everyone that visited mom was very loving and caring. Thank you again.
My hospice story is personal. My dad was with the VNA hospice 20 years ago. His nurse was a RN and also a retired nun who served in the Vietnam War. My oldest son was 4 months old at the time. My dad’s nurse told me even though my dad was in a coma from the cancer he could still hear us. My dad opened his eyes and whispered good night to Paul before my husband took him home that night. Miraculous things can happen at the end stages. My dad’s nurse was right. I got to say goodbye and I love you once again.
I have had similar unexplained beautiful moments with my hospice patients, even now right before they pass. I never forgot the magic and love my dad’s nurse shared with me and my family. Maybe that’s why I am a hospice nurse today.
To the staff of Ascend Hospice, formerly Care Alternatives,
Thank you for the recent letter. I really appreciate your empathy and compassion.
I lost my father, Richard, months ago and through the process, I’m so blessed to be able to have the time I did with him to reconnect and bond. My daughter Sarai and myself have spent many a moments reminiscing about the weekends we drove nine hours each way to stay with dad and spend time with him before his last moments. It was so wonderful to have him at home for most of it and “Lisa” on your staff is absolutely amazing. I myself am a specialty RN and work with many different nurses and medical professionals, but among all of them, Lisa I hold in high esteem. My father was difficult and she connected with him. He trusted her, she knew what she was doing and did it with grace, going above and beyond. Your pastor is so appreciated for his tenacity, and he gave my father peace and hope – the funeral was amazing.
Dear Dr. Parke,
I’ve wanted to send this note for a long time and finally am doing it. As I remember, you were the person who received my request for hospice for my mother, Elizabeth, a patient of Dr. Shearer’s.
I want you to know how much I appreciated your quick response in putting me in touch with Ascend Hospice, formerly Care Alternatives. I can’t say enough about the special people that took care of my mom in her last months. Thank you from the bottom of my heart for your help and direction.
Dear Mr. Anthony Spero (President of Ascend Hospice),
I am writing to you regarding my mother, Elizabeth, who had been under care of the following staff for about a year and a half. She passed away just this past Thursday and this seemed to be a good thing, considering her condition.
The staff who worked with her on an ongoing basis were Gusta RN; Rontoya CHHA and Chaplain Joe. All of these people did an excellent job taking care of her and my mother certainly did appreciate their friendship. Each and every one of these people did everything that could be done for “mom”.
As an only child of my mother, I want to say that it was a pleasure dealing with this group of people and when I wasn’t available, my wife had contact with this group, each of which were very responsive to my wife and myself.
The purpose of this letter is to bring these people to your attention and to assure you that if your firm should require any recommendation from someone who had used your services, you may count on us.
John and Glenda
Dear Anthony Spero (President of Ascend Hospice),
I have been a volunteer for Ascend Hospice, formerly Care Alternatives, for some time now (six, eight years or more, I cannot keep track) and have had several experiences when I was not only the volunteer, but a close friend of the family. During the first two experiences, Chris, the chaplain at the time, and the social worker always treated me with great respect and concern. Recently I experienced this again as a family member was on Ascend Hospice for a short period of time. Although I never saw Chris the chaplain personally in that time, a short phone call from her with just the right words helped me through. I cannot thank her enough for that. And Chaplain Nick also, through a short phone conversation, gave me just the right words to keep this volunteer on the right path. Again, I cannot thank Nick enough for knowing what to say. The kind and professional way you both treat patients, families and fellow staff is why I continue to recommend AH to family and friends.
Immediately, on the heels of the funeral of my family member, I spoke to Chris about a close friend’s mother and two days later everything was in place. Just like that. In my time as a volunteer, family and friends have said, “How can you do that?” “It must be so hard.” I usually reply, “How can I not?” I feel sure that the family of the present hospice patient has experienced the answer to that question and is very grateful to AH and the very special people that work for them.
Last, but not least, my thanks goes to Marina for always being there and for passing my messages along to the right people.
I am happy to be a part of Ascend Hospice. Thank you for the opportunity and for a very caring and knowledgeable staff. I am most happy when I am visiting “my people”.
My wife, who has been your patient for almost a year, passed this last Friday morning. I want to thank you and your dedicated staff for your loving care of Loretta during this difficult time.
Loretta had dementia resulting from strokes over many years. She had been a resident at Sunrise of Granite Run for four and a half years. Among her many needs and limitations, Loretta had a Foley catheter that would need replacing at unpredictable times. Your nurses would respond at all hours to provide comfort to her. During periods of sickness, they would make recommendations to me for her care. They also contacted Loretta’s doctor to provide diagnoses and suggest medications. Your nurses were very professional, but at the same time, very personal and gentle.
During her final days, they were at her side doing all they could to give her peace. Your nurses helped me through these difficult days as well. Her nurses explained what was going to happen so I was prepared. I don’t know how I would have handled Loretta’s death without your staff being there.
There are a few nurses and aides I would like to recognize for exceptional service.
Aides Mirtha and Pauline would help Loretta with meals during their daily visits. They would tend to her personal hygiene so that she was fresh. They ordered supplies when needed. And they would keep me informed of Loretta’s wellness when I was not there.
Nurse Margo, Roe, and especially Jen were so gentle and kind. They spoke to Loretta and told her what they were going to do during each visit, even though we were not sure what she understood. They were at her side for many hours during her final days comforting both Loretta and me.
This was my first experience with hospice, and I am so thankful that you found me. I will highly recommend Ascend Hospice to anyone that has a loved one that is terminally ill.
Thank you so much.
A 44 year old male with 3 children age 16,10 & 5 had multiple myeloma with brain mets. He was an avid motorcycle rider, loved Christmas and mostly loved being with his children.
We had many conversations regarding the things he would like to do before he died, creating his own “bucket list”. We involved his 3 children as well. One day shortly after that conversation I arrived at the house, the children were so excited to show me what they did….they produced this gallon bucket all decorated with a sign on it that said “Our Dad’s and Our Family’s Bucket List”. It was filled with little folded notes. Every day they would pick something out of the bucket and do it. Mind you they were not big things…just little things like “pajama party on Dad’s bed”, “breakfast for supper”,”go to Dad’s favorite park”. I could go on but you understand…it is the little things that count.
When he died he was surrounded by his family and the “Bucket”. They buried the bucket with him with one additional note that read “when we meet in heaven, hugs and kisses all over Dad, and dad we love you”.
Patricia A Brown RN CHPN